Understand the role of dysfunctional communication in organizations and how it contributes to breakdowns and failures that affect employee performance, satisfaction, and organizational goals.

• Build trust and cooperation during conflict
• Strengthen relationships rather than divide people
• Understand stages and levels of organizational conflict
• Prevent the vicious circle
• Deal with challenging employees and explosive situations
• Manage conflict and defuse resistance
• Change destructive conflict into constructive conflict
• Prevent competitive communication
• Manage yourself
• Defuse impact of negative employees on work environment
• Engage employees to create a productive work environment
• Create partnerships
• Discourage negative attitudes
• Achieve cooperation
•  Win-win negotiating